EPISODES
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- Entrepreneur Exchange
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- Stepping Up Service
- Storytime Station
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- The Caregiver Community
- The FORE! Cast
- The Writer's Voice
Stepping Up Service 5: How to Say “No”
You want to make your customer happy... but sometimes you have to say that dreaded word: "NO". This month's episode discusses how to handle those "NO" situations with...
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Footcandle Films 7: Take Shelter
Alan and Chris review the film "Take Shelter", starring Michael Shannon and Jessica Chastain. Shannon plays a father and husband haunted by visions of a devastating storm that...
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I’m With the Band: Sanctum Sully
Asheville based band, Sanctum Sully, joins us in the studio for some toe tappin' down south bluegrass. As they take some time away from recording their next album, we...
Footcandle Films 6: Project Nim
"Project Nim" is a documentary about a group of researchers in the 1970s that decided to raise a baby chimpanzee in a human environment and try to teach it...
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Chick Chat 4: November 2011
We went out on a ledge this month and invited some guests who claim they aren't very girly. Did they even know who the Kardashians are? So, how'd it...
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Storytime Station: What If No One Likes Me?
"What If No One Likes Me?", is brought to us by author Janet Young and Illustrator Neil Dowd.The book is read by the Rev. Susan Smith, Assistant Director of...
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Leadership GPS 4: Satisfaction vs. Engagement
Alan and Tony Jackson, both with The Jackson Group (www.thejacksongroup.com) discuss the differences between these two terms and how those in leadership positions can help manage both.
Stepping Up Service 4: Social Media Customer Service
This month's episode discusses the importance of Social Media in the Customer Service experience. Show hosts Alan Jackson (The Jackson Group, www.thejacksongroup.com) and Ed Gagnon (Customer Service Solutions,...
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Chick Chat 3: October 2011
It's a different type of episode this time on Chick Chat. Did the girls really get sentimental in the studio? Oh, but have no fear, they still...
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Footcandle Films 5: Sarah’s Key
In this month's episode, the Footcandle guys discuss the film adapation of the novel "Sarah's Key", dealing with the persecution of Jewish people in France during World War II....
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I’m With the Band: The Belfast Boys
The Belfast Boys are Alyn Mearns (guitar & vocals) and Adrian Rice (mandolin, bodhran & vocals). Mearns and Rice both hail from the Troubled streets of Belfast, Northern...
Storytime Station: The Butterfly Lizard
In this month's edition of "Storytime Station", Western North Carolina author Kenneth Elliott, Ph. D., reads his own book "The Butterfly Lizard". While searching for new playmates, the Butterfly Lizard...
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I’m With the Band: Carpal Tullar
Chris Tullar - who performs with a band under the name Carpal Tullar - joins show host Chad Austin in this month's episode to talk about his music, recording...
Stepping Up Service 3: Customer Service in Professional Sports
This month's episode of "Stepping Up Service" discusses the importance of customer service in - of all places - the world of professional sports. Ed Gagnon (Customer Service...
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I’m With the Band: Matty Mcree
In this month's episode, our host Chad Austin spends some time with a Nashville-based singer/songwriter with Hickory connections: local favorite Matty Mcree! Matty talks about the move to Nashville,...
Chick Chat 2: September 2011
Reality shows, social media etiquette, having an automobile accident involving a famous celebrity, and using mosquito spray as a replacement for mace. All of these topics, and more,...
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Leadership GPS 3: Leadership and the Written Word
Whether it be a letter or an e-mail, leaders have to be effective in their written communications just as in any other forms of communication. But how important...
Footcandle Films 4: Midnight in Paris
Alan and Chris get together to discuss their latest film society screening, Woody Allen's "Midnight in Paris". After an in-depth discussion of that film, they turn their attention...
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I’m With the Band: Katharine Whalen & Her Fascinators
Chad interviews Katharine Whalen & Her Fascinators in this month's episode. Katharine was a founding member of the Squirrel Nut Zippers, and has been produced albums ranging from...
Storytime Station: The Cat Who Acted Like a Dog
This Storytime Station is "The Cat Who Acted Like a Dog", authored by Laura Mims and read by Tracy Hall, Executive Director of Education Matters in Catawba Valley.
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Stepping Up Service 2: Who Needs Customer Service?
Alan Jackson (The Jackson Group, The MESH) and Ed Gagnon (Customer Service Solutions) discuss the need for customer service in today's business world and the three groups most impacted...
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Leadership GPS 2: The Abnormal Side of Leadership
Alan and Tony welcome you back to the second episode of "Leadership GPS"! This month, the Jackson boys talk about how, despite the fact that anyone can do...
Chick Chat 1: August 2011
Mary-Margaret welcomes Jennifer, Marie and Cathy to the microphones for this, the first episode of Chick Chat. Listen in as they discuss the hot topics of entertainment and the...
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Footcandle Films 3: The Tree of Life
Love it or hate it, "The Tree of Life" is a film worth talking about. And the Footcandle guys do just that for a good portion of this...
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Stepping Up Service 1: Getting Started!
Alan Jackson (The Jackson Group, The MESH) and Ed Gagnon (Customer Service Solutions) sit down to record the first episode of their new series, "Stepping Up Service". This...
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I’m With the Band: Burning Bright
Chad interviews the Statesville, North Carolina based rock band Burning Bright. The band talks about their musical influences, aspirations, writing style, and answer some of Chad's more off-the-wall questions. The...
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Footcandle Films 2: Everything Must Go
The Footcandlers discuss the latest Will Farrell film "Everything Must Go", which puts Mr. Farrell in a not-so-funny spot. The latest film news — the blockbuster, mainstream, franchise,...
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Leadership GPS 1: Getting Started
Alan and Tony Jackson start the show off, on its first episode, with a little personal background, thoughts on how leadership has evolved over the years, and their hopes...
I’m With the Band: Run With Fear
Chad interviews the Hickory, North Carolina based rock band RunWithFear. The band discusses how they came together, some of the challenges of landing gigs, stage accidents, and their...
Footcandle Films 1: Win Win
The guys discuss the 2011 film "Win Win" starring Paul Giamatti and Amy Ryan, talk about some recent film news of interest (Wes Anderson, Dragon Tattoos and Obstructions), and...
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Leadership GPS: What Do Leaders Expect?
When you are working for an organization in a mid-level leadership / management role, do you know what your own "leaders" expect from you? Do organization CEOs, Presidents,...