Alan Jackson (The Jackson Group, The MESH) and Ed Gagnon (President, Customer Service Solutions) sit down to record the first episode of their new series, “Stepping Up Service”.  This first episodes talks about Ed’s background in customer service, what inspired him to help businesses in this area, and what “customer service” should truly mean to any organization.  Plus, Alan and Ed both share some recent customer service stories — one positive and one negative.

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