How patients perceive the responsiveness of the staff they came into contact with during their hospital stay is one of the dimensions explored in the CAHPS survey process . Alan and Janette from The Jackson Group (www.thejacksongroup.com) discuss this perception, what they believe patients are actually scoring when answering these questions, and then share some suggestions and ideas for helping an organization improve their scores.
Running time: 34 minutes
The Jackson Group is a management consulting and survey services firm located in North Carolina. The Jackson Group is an approved vendor for both the Hospital CAHPS and the Home Health CAHPS process, and has been helping organizations with patient satisfaction surveys for over 25 years. Learn more about The Jackson Group at www.thejacksongroup.com.

These Tarheel fans are stoked about a new coach! Hear what they have to say about him and his staff on this latest episode. Of course, there’s some basketball talk… even featuring some “blasts from the past”. Tune in now to Bleeding Blue and help these boys cheer on the ‘Heels!
Running time: 22 minutes. Hosts: Wes Baker and “Tarheel” Danny.

Ideas galore! Looking for something to do with your kids as the weather turns cold? The Parent Trip has you covered… tune in and hear some of these amazing ideas! Also, we finally learn what a “tween” is and re-live our college days with a Parent Trip tribute to the Solo cup. Join us on this crazy trip!
Running time: 62 minutes

Join Tracy and Lamar for a discussion with special guests, Dr. Garrett Hinshaw, President of Catawba Valley Community College and John Bray, President/CEO of Vanguard Furniture, regarding the importance of building partnerships between businesses and education. Workforce development, higher education availability, preparing for the economic future, and much more are discussed in this very important episode.

Wes and Tarheel Danny are back in the studio for the latest edition of Bleeding Blue. Moving on from football they look ahead at the coaching staff for next year and the excitement around basketball season. In this “no-stats episode” the guys go off the cuff, say what they really think, and have a few laughs… Tune in now for some true Tarheel talk by Tarheel fans.

The holiday season is here! So that means… lots of yummy food! But how do we keep our kids from only visiting the dessert table? Does it really work to sneak their veggies in other dishes? The Parent Trip welcomes Michelle Rimer, Director of The Solmaz Institute, on this journey to learning some tips for keeping your family happy and healthy on holidays… and every day!
Running time: 64 minutes
For more information on The Solmaz Institute at Lenoir-Rhyne University, visit their web site at http://solmaz.lr.edu/.