How patients perceive the communications they receive from their doctors while in a hospital is a critical piece of the Hospital-CAHPS patient experience survey. Alan and Janette from The Jackson Group (www.thejacksongroup.com) discuss this dimension of the CAHPS survey, highlight some of the research on patient/doctor dialogue, and then share some suggestions and ideas for helping an organization improve their scores.
Running time: 33 minutes
The Jackson Group is a management consulting and survey services firm located in North Carolina. The Jackson Group is an approved vendor for both the Hospital CAHPS and the Home Health CAHPS process, and has been helping organizations with patient satisfaction surveys for over 25 years. Learn more about The Jackson Group at www.thejacksongroup.com.

Creative, abstract, innovation… Math? Joining Lamar and Tracy this month on Education Matters with guests Dr. Jeffrey Isenhour Principal of Jacobs Fork Middle School and Crystal Glenn, Executive Director of CVCC Workforce Development & Innovation Center. The group discusses the growing need for math, robotics, and science in the business world today. What are our schools doing to enforce that? What can get these kids excited about these fields? Education Matters – so tune in and educate yourself!

It’s the all-Apple edition of “New Stuff”, where this month’s panel talks about the new iPhone 4S, the new iCloud strategy, and the life and death of Apple founder Steve Jobs. The panel also speculates whether residing so close to the North Carolina Apple Data Center gives them any special “insight” into Mac rumors.
Show host Lee Yount (www.catawbacounty.gov) brings together a group of fellow “MESH-Heads” for this month’s episode, including MESH founders Mary-Margaret Baker and Alan Jackson (both from Jackson Group Interactive, www.jginteractive.com) and “Free Range Chicken Thinking” experts Houston Harris and Ryan Carroll (with Pixelspace, www.pixelspace.com).

In this episode, Hal talks with Christy Creson… an “up and comer” you definitely need to know! Boutique owner, coach, mentor, and Mom! This girl is busy! Besides listening to this episode, you can learn more about her by visiting her store, Thad and Louise Boutique (www.thadandlouise.com). You can also find her as the Cheerleading and Dance Team coach for Lenoir-Rhyne University. Tune in now for the latest episode of “People You Should Know”!

The boys are back with the latest updates on the Heels. Disappointment in the season thus far… sure, but these guys know how to look to the future. Do the Heels need a new coach? What is in store for the BCS? Tune in and hear what these fans who bleed Carolina blue have to say about it.

In this, the newest show on The MESH, Carol Anne and Mary-Margaret admit they need help! Raising kids is tough and they’ve just started. So, The Parent Trip hopes to search for the answers and guidance on raising todays kids. We used to play outside until the street lights came on and our parents knew we’d be home by then. Would you allow that now? What about teaching your kid how to properly use technology? Healthy eating, self confidence, and much more are discussed in this first episode.

Tracy and Lamar bring in two special guests – Cynthia Eades, Human Resources Director for Catawba County, and Todd Ashworth, Financial Consultant with Renaissance Financial Managers – to talk about the importance of getting businesses to connect with students. The group talks about how, with better preparation, students can become more competitive in the future job market. What does the future hold and what more can we do?