EPISODES
Entrepreneur Exchange: Keeping Customers a Priority
Author Tema FrThis month’s Entrepreneur Exchange talks customer service with noted author Tema Frank, who has recently published her new book PeopleShock, The Path to Profits When Customers Rule...
Stepping Up Service: Alan’s Epic Customer Service Story (Rant)
This month’s episode is different than previous installments; in this episode, Alan Jackson (Bivarus/The Jackson Group) takes over the microphone to relay a recent customer service experience that has...
Chick Chat: Sorry for the Downer
This episode of Chick Chat tried to cheery. We tried real hard. It could have been about fluff news and celebrities — but real life isn’t all cupcakes and...
Entrepreneur Exchange: The Elusive Magical Money Bucket
On this month’s Entrepreneur Exchange hosts Jeff Neuville and Gary Muller don’t find the magical money bucket, but with the help of guest Byron Hicks from the NC Small...
Stepping Up Service: Designing the Future Employee
As customer service needs continue to change and evolve with time, it is important to make sure the employees we have in the future exhibit the qualities that are...
Entrepreneur Exchange: Building Your Brand
This month’s Entrepreneur Exchange digs deep as co-hosts Jeff Neuville and Gary Muller are joined by branding expert Cesar Hernandez with Medium Rare Strategy to discuss how businesses should...
Stepping Up Service: Creating Emotional Engagement with Employees
Alan Jackson (The Jackson Group, www.thejacksongroup.com) and Ed Gagnon (Customer Service Solutions, www.cssamerica.com) discuss how employee engagement requires an emotional connection between the organization and its employees…and how emotional...
Entrepreneur Exchange: Legal Issues For Your Start-up
The Entrepreneur Exchange looks at the legal aspects of forming a new business with Michael Boyer of Carolina Craft Legal to make sense of business structures and other legal...
Storytime Station: Slowpoke Cowpoke
In this episode of Storytime Station we feature "Slowpoke Cowpoke” by Gary Applegary. Our reader for this episode is Kim Holden who works with the Catawba County Partnership for...
Entrepreneur Exchange: Valuing a Business
This month’s Entrepreneur Exchange as hosts Jeff Neuville and Gary Muller are joined by Sara Cartee with County South Business Brokers to talk about the in’s and out’s of...
The Caregiver Community: Strategies When Parents Experience Alzheimer’s
The challenges of communicating with parents with Alzheimer’s or other age-related types of dementia.
Entrepreneur Exchange: Securing a Business Loan
Looking for that loan to help your start-up or small business? This month’s Entrepreneur Exchange covers the “Do’s” and “Don’ts” for securing a business loan with BB&T Small Business...
Entrepreneur Exchange: Business Lessons from the Movies 2015
Join Entrepreneur Exchange hosts Jeff Neuville and Gary Muller and movie aficionados Alan Jackson and Chris Frye from the Footcandle Film Society as they share their favorite movies for...
Stepping Up Service: Instilling the 4 S’s of the Customer Experience
In this episode, Ed explains to Alan the four “Must Do’s” to have the foundation your organization needs for a successful customer experience. Some of these aren’t what you’d...
The Caregiver Community: Setting Boundaries & Balancing Family
Our aging population is creating historically unique challenges to families, the workforce, our medical and health care systems, and our caregiving culture. Ten million adult-child caregivers, the majority of...
Entrepreneur Exchange: Building Your On-Line Presence
This month’s Entrepreneur Exchange tries to stay cool in the summer heat, as hosts Jeff Neuville and Gary Muller are joined by graphic designer Jordan Johnson from Mess Marketing...