EPISODES
Stepping Up Service: Customer Service is the New Marketing
This month’s episode addresses how many market professionals are claiming that customer service is really just a form of marketing… and how that’s a good thing. Alan and Ed...
The Fantasy Formula: November 16th, 2016
Wildfires in western NC can’t keep Chad & Hank away from the mics talking about this week’s match ups.
Entrepreneur Exchange: Let’s Eat!
Ready to chow down? This month’s Entrepreneur Exchange will make you hungry as Melissa Early, Manager of the Conover (NC) Famer’s Market joins hosts Jeff Neuville and Gary Muller...
The Fantasy Formula: October 12th, 2016
The ups & downs of using Uber, Oktoberfest hazards & oh yeah...lots of fantasy football talk.
Stepping Up Service: The 10 Contradictory Values of a Great Customer Service Team
There are many great values that come to mind when thinking about what makes a great customer service team. But Ed Gagnon of Customer Service Solutions (www.cssamerica.com) talks with...
Entrepreneur Exchange: Linking Up
This month the Entrepreneur Exchange welcomes LinkedIn expert Teddy Burriss to explain how businesses can use LinkedIn to increase their network and grow their business.
The Fantasy Formula: September 29th, 2016
Three games in. How’s your team doing? Need some help? Chad & Hank check in with this week’s Fantasy Formula.
The Fantasy Formula: September 6th, 2016
Goodbye pre-season…and hello regular season!!! Listen up as the guys give their picks for the Week 1 games starting with the Superbowl re-match.
Chick Chat: Champagne Wishes & Circus Dreams
Oh, what an episode! Show rookie, Jacqueline, joins us at the mic as we examine just how little athletic ability we really have. We also dive into the “new...
Entrepreneur Exchange: Leadership Characteristics
The Entrepreneur Exchange explores leadership characteristics for your small business and start-up with author and motivational speaker Chad Bumgarner, President and founder of CDB Consulting.
The Caregiver Community: Technology & Aging
There are an estimated 10 million Americans caring for one or more aging parents, in-laws and other family members. These caregivers are beginning to look at technology as a...
The Fantasy Formula: August 23rd, 2016
Hosts Chad & Hank survived one fantasy draft and tell the tale. Chad still has another to go…how might he mix it up?
The Fantasy Formula: August 18th, 2016
Got your fantasy team squared away for the season yet? Chad & Hank hurl some nuggets of wisdom your way to consider.
The Fantasy Formula: August 17th, 2016
We know you missed them. The kickoff show just whet your appetite right? Even though the season hasn’t started we couldn’t keep the Fantasy Formula guys away from the...
Stepping Up Service: Appreciating the Employee
Employees of any organization play a critical role in the level of service that is delivered to customers. And employees that feel appreciated by the organization for the work...
Entrepreneur Exchange: Building Your On-Line Presence
This month’s Entrepreneur Exchange tries to stay cool in the summer heat, as hosts Jeff Neuville and Gary Muller are joined by graphic designer Jordan Johnson from Mess Marketing...
Entrepreneur Exchange: Keeping Customers a Priority
Author Tema FrThis month’s Entrepreneur Exchange talks customer service with noted author Tema Frank, who has recently published her new book PeopleShock, The Path to Profits When Customers Rule...
Stepping Up Service: Alan’s Epic Customer Service Story (Rant)
This month’s episode is different than previous installments; in this episode, Alan Jackson (Bivarus/The Jackson Group) takes over the microphone to relay a recent customer service experience that has...
Chick Chat: Sorry for the Downer
This episode of Chick Chat tried to cheery. We tried real hard. It could have been about fluff news and celebrities — but real life isn’t all cupcakes and...
Entrepreneur Exchange: The Elusive Magical Money Bucket
On this month’s Entrepreneur Exchange hosts Jeff Neuville and Gary Muller don’t find the magical money bucket, but with the help of guest Byron Hicks from the NC Small...
The Fantasy Formula: November 22nd, 2016
Need something to listen to on your Thanksgiving commute? We’ve got just the thing – a new episode of the Fantasy Formula!