Stepping Up Service

Customer service is the cornerstone of most successful organizations. But with the business world evolving, thanks to technology and online communications, maintaining high customer service can become even more of a challenge. This program features Ed Gagnon of Customer Service Solutions, a leading expert in the area of customer service and process improvement, talking about how organizations can keep "stepping up" the service they provide.

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Customer service is the cornerstone of most successful organizations. But with the business world evolving, thanks to technology and online communications, maintaining high customer service can become even more of a challenge. This program features Ed Gagnon of Customer Service Solutions, a leading expert in the area of customer service and process improvement, talking about how organizations can keep “stepping up” the service they provide.

All Episodes

Stepping Up Service: Predicting the Exit

January 14, 2016 admin Stepping Up Service 0 Comments

Tips for when your customers might be heading for the exit door.

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Stepping Up Service: Instilling the 4 S’s of the Customer Experience

November 30, 2015 admin Stepping Up Service 0 Comments

In this episode, Ed explains to Alan the four “Must Do’s”...

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Stepping Up Service: Making the Most of the Millennial Moment

November 2, 2015 admin Stepping Up Service 0 Comments

Serving the “Millennials” in your customer base.

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Stepping Up Service: Avoid Being Called “Rude”

September 18, 2015 admin Stepping Up Service 0 Comments

Ways to avoid the “Rude” label

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Stepping Up Service: Know the Customer’s Story

September 1, 2015 admin Stepping Up Service 0 Comments

Empathy and its’ importance in delivering outstanding customer service.

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Stepping Up Service: A Customer Service Approach to E-mail Marketing

July 21, 2015 admin Stepping Up Service 0 Comments

Ed & Alan discuss using E-mail as a customer service tool.

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Stepping Up Service: Listening to the Employee’s Voice

June 30, 2015 admin Stepping Up Service 0 Comments

Using employee comments to boost customer service.

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Stepping Up Service: It’s All About the (New) Customer

May 21, 2015 admin Stepping Up Service 0 Comments

Strategic approaches for handling “first-time” customers

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Stepping Up Service: When Customer Service Defines Your Brand

April 1, 2015 admin Stepping Up Service 0 Comments

Ed & Alan talk brand defining customer service.

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Stepping Up Service: Cuban & Branson & Bezos – Oh My!

March 6, 2015 admin Stepping Up Service 0 Comments

What makes a “Customer-Centric Leader”?

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