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What will be the customer service trends of 2015? We’ve got some guesses.
Talking metrics with Ed & Alan.
Ed & Alan discuss companies they’re thankful for.
8 keys to changing your culture & how to measure them.
Ed & Alan discuss key strategies for shaping a service culture.
Alan & Ed discuss the infamous Comcast retention call.
We’ve all had those experiences where we hear that dreaded word...
Ed and Alan have always discussed the importance of listening to...
Ideas to help get employees on the right track & encourage them to go the “extra mile”.
Keep your your clients and customers happy is critical… so the...