Ed Gagnon (Customer Service Solutions) and Alan Jackson (The Jackson Group, The MESH) return for the second episode of their monthly series on customer service, “Stepping Up Service”.  This month, Alan and Ed discuss the overall need for customer service in today’s business environment and the three groups most impacted by good customer service.  Click…

The first episode of “CAHPS Cast” has been published and is available for subscribing or downloading.  CAHPS is a national system for surveying patient experiences in healthcare organizations across the nation, and hosts Alan Jackson and Janette Jones discuss the process, how it works, and how organizations are responding to it.  Click this link to…

The third episode (part 3 of 4) of the Arctic trip has been posted on “Travels with Jeff”.  Jeff and his worldly travelers visit the old mining town of Barentsburg, make it to Isfjord for some magnificant scenery, and encounter some dangerous snow mobile activity on their way to the “Ship in the Ice”.  Click…

The second episode of Leadership GPS is online and ready for your listening pleasure.  Alan and Tony Jackson discuss how being a good leader sometimes means acting in a way that is uncomfortable or “abnormal” for some people.  This episode spends a lot of time talking about public appearances and speaking/presentation styles.  Click this link…

“Bleeding Blue” has posted it latest episode in which Wes and Tar Heel Danny discuss the departure of football coach Butch Davis as well a provide a team-by-team analysis of the upcoming ACC football season.  Click this link to visit the Bleeding Blue page and listen to the latest episode.

The MESH introduces its newest show: “Chick Chat”.  It’s sort of the guilty pleasure of The MESH… the show everyone is listening to, but no one wants to admit that they are.  When you need a dose of entertainment chatter or just a good giggle, check out Chick Chat.  Girls talking about things girls want…

A new episode of Education Matters has been posted, and this time Lamar and Tracy have special guests John Eller with Catawba County Social Services and Chris Johnson with Young People of Integrity join them to discuss the concept of “mentoring” and how it can make a difference in a young person’s life and education….

Alan and Chris with the Footcandle Film Society just finished watching Terrence Malick’s “The Tree of Life” and have a lot to say about it. The August episode of Footcandle Films is online, and click this link to visit their page and listen to the show.

Free Range Chicken Thinking.  Episode number two.  Houston and Ryan with a special guest.  LIVERMUSH.  Need we say more?   Click this link to visit the Free Range Chicken Thinking page and listen to the latest episode.

In this month’s episode of “People You Should Know”, Hal Rowe interviews Matt Miller of Bistro 127 about his restaurant, his commitment to providing healthy, organic food to the community, and the challenges of starting your own restaurant.  Click this link to visit the People You Should Know page and to hear the latest episode.