Tips for when your customers might be heading for the exit door.

In this episode, Ed explains to Alan the four “Must Do’s” to have the foundation your organization needs for a successful customer experience. Some of these aren’t what you’d think – there are surprises galore! This topic is based on one of Customer Service Solution’s “Tip of the Week” which can be found at this…

Serving the “Millennials” in your customer base.

Ways to avoid the “Rude” label

Empathy and its’ importance in delivering outstanding customer service.

Ed & Alan discuss using E-mail as a customer service tool.

Using employee comments to boost customer service.

Strategic approaches for handling “first-time” customers

Ed & Alan talk brand defining customer service.

What makes a “Customer-Centric Leader”?