Stepping Up Service: Lessons Learned From A Young Hitchhiker

Alan and Ed take a bit of a break from their normal discussion format as they decide to sit back and listen to Ed tell us the “Lessons Learned from a Young Hitchhiker.” Ed came into contact with an individual who had hitchhiked over 200 times in the past, and found that many of the things this person did to encourage people to pick him up are similar things we need to be doing when providing service to our customers.

After the story and lesson-sharing, Alan and Ed both share their “Customer Service Experiences of the Month”.

Ed Gagnon is the President of Customer Service Solutions, helping organizations develop long-term relationships with their clients and partnering with them to meet their core customer service needs. Learn more about Customer Service Solutions at

Alan Jackson is President of The Jackson Group, a survey and consulting firm specializing in employee engagement surveys, patient satisfaction surveys, market research studies and leadership development. Learn more about The Jackson Group at

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