CAHPS Cast 19: Challenges for Hospitals Working with HCAHPS Surveys

Now that the CAHPS process has been a requirement for hospitals across the nation for a while now, what are some of the biggest challenges facing hospitals trying to work with the HCAHPS survey? And what can those hospitals do to face those challenges and use the CAHPS process to its fullest potential?

Alan Jackson, Janette Jones and Valerie Sipe, all with The Jackson Group, gather to discuss the H-CAHPS process and the challenges they’ve seen with hospitals working with the survey.

The Jackson Group is a survey and consulting firm specializing in employee engagement surveys, patient satisfaction surveys, market research studies and leadership development. The Jackson Group is an authorized provider for both the Hospital CAHPS and Home Health CAHPS process. Learn more about The Jackson Group at

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