Stepping Up Service: Creating a Continuous Improvement Mindset

Most of the episodes of this show so far have talked about what businesses and organizations can do to improve their customer service abilities and ensure that service continues to improve. But what about the individual employee? What can they do to create a “continuous improvement mindset” and become a stronger asset for the organization? Ed gives Alan a checklist of questions that employees should regularly ask themselves to develop a mindset to help them meet their customer service goals.

Ed Gagnon is the President of Customer Service Solutions, helping organizations develop long-term relationships with their clients and partnering with them to meet their core customer service needs. Learn more about Customer Service Solutions at

Alan Jackson is President of The Jackson Group, a survey and consulting firm specializing in employee engagement surveys, patient satisfaction surveys, market research studies and leadership development. Learn more about The Jackson Group at

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