The discussion in this episode focuses on the Specific Care Issues section of the Home Health CAHPS (Consumer Assessment of Healthcare Providers and Systems) survey instrument. This section inquires about whether or not home health providers communicated properly about prescriptions and environmental setup of the patient’s home. Alan Jackson, Janette Jones, and Valerie Sipe – all from The Jackson Group – talk through each of the survey questions related to this topic and provide some “best practice” ideas for how to potentially improve these scores in home health agencies.
The Jackson Group is a survey and consulting firm specializing in employee engagement surveys, patient satisfaction surveys, market research studies and leadership development. The Jackson Group is an authorized provider for both the Hospital CAHPS and Home Health CAHPS process. Learn more about The Jackson Group at www.thejacksongroup.com.