As the Hospital CAHPS discussion is wrapped up, listen in to hear the “overall rating” score explained.  How it’s measured, how it’s determined, and how to read it.  Alan, Janette and Valerie also discuss ways to help improve your overall rating if your organization needs that extra push for better scores.  From the importance of rounding and teamwork to how you share your score with the organization, this episode covers the basics you need to know.

Run time: 34 minutes

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