The Masters are happening at the time of this month’s recording… which got us thinking: how is handling customer complaints like scoring in golf?  Ed Gagnon with Customer Service Solutions ( and Alan Jackson with The Jackson Group ( tackle this question and help you see how the two are related.  Handling customer complaints takes planning, collaboration, and forethought… much like playing a good round of golf.  Ed shares his top suggestions for handling customer complaints, and along the way teaches Alan a few things about what many consider to be one of the toughest game you can play… all in this month’s episode of “Stepping Up Service”.

 Running Time: 54 Minutes

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