In light of the recent Super Bowl, Stepping Up Service hosts Alan Jackson and Ed Gagnon ask the question, “What can we learn from football?” Hailed the ultimate team sport, this episode ties the methods used in the world of football to the methods used in today’s culture. From setting goals to satisfying a market, there might be more similarities between America’s favorite sport and the way we handle our services that ever imagined. Find out how this metaphor can help you step up your game… only on Stepping Up Service.

Running time: 46 minutes

The Jackson Group is a management consulting firm specializing in customer and employee satisfaction surveys as well as leadership development.  Learn more about them at

Customer Service Solutions is a consulting firm specializing in customer retention and growth strategies, training and research.  Learn more about CSS at

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