In this episode of CAHPS Cast, your hosts Alan and Janette discuss the surveying domain of communication and medication. This subject refers to a short survey discussing how well communication was delivered to patients in hospital settings who were administered new medications to patients. The participants in this survey are those who were given a new medication upon admittance to the hospital, not those patients who received no new medication. Join Alan and Janette as they discuss the importance of this survey and why communication is so important between hospital staff and patients.

Running time: 33 minutes

The Jackson Group is a management consulting and survey services firm located in North Carolina. The Jackson Group is an approved vendor for both the Hospital CAHPS and the Home Health CAHPS process, and has been helping organizations with patient satisfaction surveys for over 25 years. Learn more about The Jackson Group at

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