How patients perceive “pain management” in the hospital setting is a core element of the national patient assessment survey – and it’s also one of the lowest scoring areas for healthcare organizations.  Alan Jackson, with The Jackson Group, is joined by Valerie Sipe, Project Manager for CAHPS services, to discuss the questions in the survey relating to pain management and how organizations can work to see these scores improve.

Running time:  32 minutes

The Jackson Group is a management consulting and survey services firm located in North Carolina.  The Jackson Group is an approved vendor for both the Hospital CAHPS and the Home Health CAHPS process, and has been helping organizations with patient satisfaction surveys for over 25 years.  Learn more about The Jackson Group at

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