How patients perceive the communications they receive from their doctors while in a hospital is a critical piece of the CAHPS patient experience survey.  Alan and Janette from The Jackson Group ( discuss this dimension of the Hospital-CAHPS survey, highlight some of the research on patient/doctor dialogue, and then share some suggestions and ideas for helping an organization improve their scores.

Running time:  33 minutes

The Jackson Group is a management consulting and survey services firm located in North Carolina.  The Jackson Group is an approved vendor for both the Hospital CAHPS and the Home Health CAHPS process, and has been helping organizations with patient satisfaction surveys for over 25 years.  Learn more about The Jackson Group at

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