In this month’s episode, Alan Jackson and Janette Jones of The Jackson Group discuss some of the “Do’s and Don’ts” when conducting CAHPS surveys in your healthcare organization.  These are things you need to keep in mind when administering the surveys, as well as things you should avoid to stay compliant in the process.  Also, Janette starts a monthly series of discussing one of the CAHPS survey domains; this month’s topic is “Nurse Communications” and ways to help improve those scores.

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