Top
Business & Tech
Family & Lifestyle
Entertainment & People
Sports
Random
join our mailing list!
* indicates required

Stepping Up Service Episodes

Stepping Up Service

Customer service is the cornerstone of most successful organizations.  In today's world of online communications and heightened customer expectations, providing excellent service becomes more of a challenge.  This program features Ed Gagnon of Customer Service Solutions, a leading expert in the area of customer service and process improvement, talking about how organizations can keep "stepping up" the service they provide.

 

Stepping Up Service

 

 

 

Current Episode:

Thursday
Feb092012

Stepping Up Service 7: Take a Football Approach

DateThursday, February 9, 2012 at 10:26AM

In light of the recent Super Bowl, Stepping Up Service hosts Alan Jackson and Ed Gagnan ask the question, “What can we learn from football?” Hailed the ultimate team sport, this episode ties the methods used in the world of football to the methods used in today’s culture. From setting goals to satisfying a market, there might be more similarities between America’s favorite sport and the way we handle our services that ever imagined. Find out how this metaphor can help you step up your game… only on Stepping Up Service.

Running time: 46 minutes

The Jackson Group is a management consulting firm specializing in customer and employee satisfaction surveys as well as leadership development.  Learn more about them at www.thejacksongroup.com.

Customer Service Solutions is a consulting firm specializing in customer retention and growth strategies, training and research.  Learn more about CSS at www.cssamerica.com.

DOWNLOAD the MP3 of Stepping Up Service 7

CommentPost a Comment |
1 2 3 4 5 ... 7 Previous Episode »

Your Hosts:

Ed Gagnon

Ed Gagnon is President of Customer Service Solutions, Inc., a customer service and retention consulting, training, and research firm founded in 1998.  Ed has 20+ years of consulting experience and has worked with many organizations in such industries as healthcare, government, educational services, and professional sports.  Ed has successfully completed over 600 projects over the years, and has been interviewed on customer service by such publications as the New York Times, Kiplinger Business Forecasts, The Christian Science Monitor, and Human Resource Executive.  He’s also author of the book “Ask Yourself…Am I GREAT at Customer Service?”

 

Alan Jackson

Alan Jackson joined The Jackson Group, Inc in 1994 and has served as President and CEO since 1998.  Alan earned a BA degree from the University of North Carolina at Chapel Hill with multiple emphases in Business Administration and Motion picture Production. Under Alan, The Jackson Group, Inc. has now expanded and developed product and service lines and has become widely known as an innovative and responsive company in both healthcare and non-healthcare fields.  Mr. Jackson oversees all operations of The Jackson Group, Inc. and continues to serve as Executive Producer of Jackson Group Interactive.