Lost Password?

A password will be emailed to you. You will be able to change your password and other profile details once you have logged in.

Stepping Up Service: Compassion in Customer Service

When confronted with hostile Black Friday shoppers, "compassion" is an emotion that can be hard to have and show to others in the customer service world. Yet, studies have shown that compassion is one of the most important attitude traits for someone in customer service to have when dealing with clients, customers, or patients. In this episode, Alan and Ed discuss the idea of compassion in customer service, ranging from how to show empathy to others to the ways to properly communicate compassion to your customers. The co-hosts also share their "Customer Service Experiences of the Month"!

Ed Gagnon is the President of Customer Service Solutions, helping organizations develop long-term relationships with their clients and partnering with them to meet their core customer service needs. Learn more about Customer Service Solutions at www.cssamerica.com.

Alan Jackson is President of The Jackson Group, a survey and consulting firm specializing in employee engagement surveys, patient satisfaction surveys, market research studies and leadership development. Learn more about The Jackson Group at www.thejacksongroup.com.

Like this? Share it.

Related Posts

1 Comment

  1. Customer Service Podcast - Compassion in Customer Service

    [...] themesh.tv for more episodes of our customer service podcast, as well as a variety of other [...]


Leave a Reply

This site uses Akismet to reduce spam. Learn how your comment data is processed.