It’s Thanksgiving, so Alan and Ed decided to show a little love to some companies that have set high standards for customer service during recent encounters. Ed talks about four companies, from various industries, that have made big impressions on him recently, and have caused him to be truly “thankful” for their service.

And, as always, Alan and Ed share their Customer Service Story of the Month, with Alan’s story being about a new company he has become very thankful for, while Ed’s story is not as pleasant.

Ed Gagnon is the President of Customer Service Solutions, helping organizations develop long-term relationships with their clients and partnering with them to meet their core customer service needs. Learn more about Customer Service Solutions at www.cssamerica.com.

Alan Jackson is President of The Jackson Group, a survey and consulting firm specializing in employee engagement surveys, patient satisfaction surveys, market research studies and leadership development. Learn more about The Jackson Group at www.thejacksongroup.com.