Imagine if you had the opportunity to completely rebuild your organization’s “service culture”, defining how you are going to serve your clients and customers and the values that will be communicated at all levels. For some new organizations, or new leaders in an existing organization, those opportunities exist.

Ed Gagnon of Customer Service Solutions talks with Alan about the five key strategies and principles to undertake if you are in a position to either build a service organization from scratch or are charged with reshaping an existing organization’s service culture. And they conclude their discussion with their “Customer Service Stories of the Month”, as always.

Ed Gagnon is the President of Customer Service Solutions, helping organizations develop long-term relationships with their clients and partnering with them to meet their core customer service needs. Learn more about Customer Service Solutions at www.cssamerica.com.

Alan Jackson is President of The Jackson Group, a survey and consulting firm specializing in employee engagement surveys, patient satisfaction surveys, market research studies and leadership development. Learn more about The Jackson Group at www.thejacksongroup.com.

This episode is sponsored by the Greater Hickory Kia Classic at Rock Barn Golf & Spa in Conover, NC. For tickets and additional information go to www.greaterhickorykiaclassic.com