Alan Jackson, Janette Jones and Valerie Sipe, all with The Jackson Group, gather to discuss some of the latest updates for various CAHPS initiatives for March 2014.

The Jackson Group is a survey and consulting firm specializing in employee engagement surveys, patient satisfaction surveys, market research studies and leadership development. The Jackson Group is an authorized provider for both the Hospital CAHPS and Home Health CAHPS process. Learn more about The Jackson Group at www.thejacksongroup.com.