So let’s say you’re wanting to enhance your organization’s Customer Service Experience, and you want to do it quickly.  Sometimes the best way to get something started quickly is to adapt what others have done… even if those other organizations are from other industries.  In this episode, Ed explains to Alan how we can use organizations as “best practices”, and adopt some of their practices into our own situations.  Some of the best names in the world of customer service are discussed – Zappo’s, Amazon, and others – with thoughts on how we can take their experiences and find ways to make them work for us.  Alan and Ed close out the episode with their “Customer Service Stories of the Month”.

Ed Gagnon is the President of Customer Service Solutions, helping organizations develop long-term relationships with their clients and partnering with them to meet their core customer service needs. Learn more about Customer Service Solutions at www.cssamerica.com.

Alan Jackson is President of The Jackson Group, a survey and consulting firm specializing in employee engagement surveys, patient satisfaction surveys, market research studies and leadership development. Learn more about The Jackson Group at www.thejacksongroup.com.