For your listening pleasure this holiday season, Ed and Alan become storytellers for this episode of “Stepping Up Service”. Ed Gagnon of Customer Service Solutions shares five stories (with almost all of them true!) about customer service experiences… and discusses what we can learn from these stories and use in our own businesses or organizations. Not to be left out, Alan Jackson of The Jackson Group also shares a couple of stories… with one of them being somewhat embarrassing for Mr. Jackson himself. It’s story time on “Stepping Up Service”!.

Ed Gagnon is the President of Customer Service Solutions, helping organizations develop long-term relationships with their clients and partnering with them to meet their core customer service needs. Learn more about Customer Service Solutions at www.cssamerica.com.

Alan Jackson is President of The Jackson Group, a survey and consulting firm specializing in employee engagement surveys, patient satisfaction surveys, market research studies and leadership development. Learn more about The Jackson Group at www.thejacksongroup.com.