A discussion of the latest updates from the CAHPS world, including specific updates on Hospital CAHPS, Accountable Care Organizations (ACO) CAHPS, and the Hospice Experience of Care Survey.  Alan Jackson, Janette Jones and Valerie Sipe, all with The Jackson Group, gather to discuss the latest information from the CAHPS process as of November 21st, 2013.

The Jackson Group is a survey and consulting firm specializing in employee engagement surveys, patient satisfaction surveys, market research studies and leadership development. The Jackson Group is an authorized provider for both the Hospital CAHPS and Home Health CAHPS process. Learn more about The Jackson Group at www.thejacksongroup.com.