There are many updates happening in the CAHPS world, so Alan Jackson speaks with Janette Jones and Valerie Sipe, all of The Jackson Group, about those updates and what they could mean for your hospital or healthcare organization. This episode was recorded on April 26, 2013, and all updates and information shared in the recording is valid as of that date; there may have been further updates or changes after this recording session.

The Jackson Group is a survey and consulting firm specializing in employee engagement surveys, patient satisfaction surveys, market research studies and leadership development. The Jackson Group is an authorized provider for both the Hospital CAHPS and Home Health CAHPS process. Learn more about The Jackson Group at www.thejacksongroup.com.