If communications within your office or organization are complex and prone to errors, then your customers are the ones that may ultimately pay the price. To help serve customers, clients and partners more effectively, we need to make sure our communications are as simple as possible within our workplace. Ed shares some tips and planning approaches with Alan to ensure communications in the workplace are clear, flow well, reach the intended parties, and are simply done. Plus, Alan and Ed share their “Customer Service Experience of the Month”.

Ed Gagnon is the President of Customer Service Solutions, helping organizations develop long-term relationships with their clients and partnering with them to meet their core customer service needs. Learn more about Customer Service Solutions at www.cssamerica.com.

Alan Jackson is President of The Jackson Group, a survey and consulting firm specializing in employee engagement surveys, patient satisfaction surveys, market research studies and leadership development. Learn more about The Jackson Group at www.thejacksongroup.com.