After having spent the last several episodes talking about the Home Health CAHPS instrument, it’s time for Alan and Janette to wrap up the discussion by examining the two “key outcome” questions in the survey: Overall Rating and Recommend to Others. Alan and Janette discuss how these questions are presented, scored, and how they could pose a problem for smaller, independent home health agencies. As these two questions are the cumulation of all of the other survey items and experiences, Alan and Janette also discuss the most important best practices concepts to keep in mind when trying to improve scores on these particular items.

The Jackson Group is a survey and consulting firm specializing in employee engagement surveys, patient satisfaction surveys, market research studies and leadership development. The Jackson Group is an authorized provider for both the Hospital CAHPS and Home Health CAHPS process. Learn more about The Jackson Group at www.thejacksongroup.com.