Janette Jones and Valerie Sipe with The Jackson Group talk with Alan about the recent Home Health CAHPS (Consumer Assessment of Healthcare Providers and Systems) patient experience survey database update and what the scores and trends are telling us about this survey process. The team discusses the highs and lows of the database, what states fared better than others, and what this information may be telling us about the opportunities home health agencies have for improvement.

The Jackson Group is a survey and consulting firm specializing in employee engagement surveys, patient satisfaction surveys, market research studies and leadership development. The Jackson Group is an authorized provider for both the Hospital CAHPS and Home Health CAHPS process. Learn more about The Jackson Group at www.thejacksongroup.com.