The discussion on the Home Health CAHPS questionnaire continues, with this episode focusing on the dimension of the survey titled “Care of Patients”. What are the questions in the HH-CAHPS survey dealing with the frequency of attention and gentle handling of the patient, and what can providers do to improve the care their patients experience? Alan Jackson, Janette Jones, and Valerie Sipe (all with The Jackson Group, www.thejacksongroup.com) join the roundtable to discuss this dimension of the survey, what it means for home health providers, and some best practice ideas for improvement.

The Jackson Group is a management consulting and survey services firm located in North Carolina. The Jackson Group is an approved vendor for both the Hospital CAHPS and the Home Health CAHPS process, and has been helping organizations with patient satisfaction surveys for over 25 years. Learn more about The Jackson Group at www.thejacksongroup.com.