The Home Health industry was introduced to the Home Health CAHPS (HH-CAHPS) process a few years ago as a way of standardizing their patient experience surveys and providing data for public reporting. After spending the last several episodes talking about the Hospital version of this survey, show hosts Alan, Janette and Valerie turn their attention to HH-CAHPS with a general overview of the process. Timelines, methodologies, survey dimensions, and public reporting are all discussed in this month’s episode.
Show hosts: Alan Jackson (President/CEO), Janette Jones (Director of Patient Satisfaction), and Valerie Sipe (CAHPS Project Manager) — all with The Jackson Group (www.thejacksongroup.com).