With an enhanced focus on reducing re-admittance for patients after the leave the hospital, it’s important to pay attention to the elements of the CAHPS survey that deal with discharge instructions and information.  Alan Jackson, with The Jackson Group, is joined by Janette Jones, Director of Patient Satisfaction Services, to discuss the importance of this section of the survey and strategies for helping hospitals improve their scores. 

The Jackson Group (www.thejacksongroup.com) is a management consulting and satisfaction survey firm located in North Carolina, serving clients across the country with their employee and customer satisfaction survey needs.  The Jackson Group is an approved CAHPS vendor, providing Hospital CAHPS, Home Health CAHPS and Clinician/Group CAHPS survey solutions.