This month’s episode of “Stepping Up Service” discusses the importance of customer service in – of all places – the world of professional sports.  Ed Gagnon (Customer Service Solutions) talks with Alan Jackson (The Jackson Group) about how organizations like the NFL, NBA, and other pro sports leagues have their own special challenges when it comes to customer service and how we can all gain valuable lessons from their experiences.  And, as always, Ed and Alan share some recent customer services experiences of their own.