The latest episode of “Stepping Up Service” deals with an interesting topic – the importance of Customer Service in the Professional Sports industry.  The NFL, NBA, NHL… they all have to wrestle with how to keep their ticket-holders happy and enjoying the experience – regardless of the outcome on the court or field.  Listen to Ed Gagnon with Customer Service Solutions discuss this industry and how its lessons can apply to any other service organization.  Click this link to visit the “Stepping Up Service” page and listen to the latest episode!