EPISODES

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Leadership GPS 4: Satisfaction vs. Engagement

Alan and Tony Jackson, both with The Jackson Group (www.thejacksongroup.com) discuss the differences between these two terms and how those in leadership positions can help manage both.

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Stepping Up Service 4: Social Media Customer Service

This month's episode discusses the importance of Social Media in the Customer Service experience. Show hosts Alan Jackson (The Jackson Group, www.thejacksongroup.com) and Ed Gagnon (Customer Service Solutions,...

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Chick Chat 3: October 2011

It's a different type of episode this time on Chick Chat. Did the girls really get sentimental in the studio? Oh, but have no fear, they still...

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Footcandle Films 5: Sarah’s Key

In this month's episode, the Footcandle guys discuss the film adapation of the novel "Sarah's Key", dealing with the persecution of Jewish people in France during World War II....

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I’m With the Band: The Belfast Boys

The Belfast Boys are Alyn Mearns (guitar & vocals) and Adrian Rice (mandolin, bodhran & vocals). Mearns and Rice both hail from the Troubled streets of Belfast, Northern...

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Storytime Station: The Butterfly Lizard

In this month's edition of "Storytime Station", Western North Carolina author Kenneth Elliott, Ph. D., reads his own book "The Butterfly Lizard". While searching for new playmates, the Butterfly Lizard...

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I’m With the Band: Carpal Tullar

Chris Tullar - who performs with a band under the name Carpal Tullar - joins show host Chad Austin in this month's episode to talk about his music, recording...

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Stepping Up Service 3: Customer Service in Professional Sports

This month's episode of "Stepping Up Service" discusses the importance of customer service in - of all places - the world of professional sports. Ed Gagnon (Customer Service...

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I’m With the Band: Matty Mcree

In this month's episode, our host Chad Austin spends some time with a Nashville-based singer/songwriter with Hickory connections: local favorite Matty Mcree! Matty talks about the move to Nashville,...

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Chick Chat 2: September 2011

Reality shows, social media etiquette, having an automobile accident involving a famous celebrity, and using mosquito spray as a replacement for mace. All of these topics, and more,...

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Leadership GPS 3: Leadership and the Written Word

Whether it be a letter or an e-mail, leaders have to be effective in their written communications just as in any other forms of communication. But how important...

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Footcandle Films 4: Midnight in Paris

Alan and Chris get together to discuss their latest film society screening, Woody Allen's "Midnight in Paris". After an in-depth discussion of that film, they turn their attention...

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I’m With the Band: Katharine Whalen & Her Fascinators

Chad interviews Katharine Whalen & Her Fascinators in this month's episode. Katharine was a founding member of the Squirrel Nut Zippers, and has been produced albums ranging from...

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Storytime Station: The Cat Who Acted Like a Dog

This Storytime Station is "The Cat Who Acted Like a Dog", authored by Laura Mims and read by Tracy Hall, Executive Director of Education Matters in Catawba Valley.

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Stepping Up Service 2: Who Needs Customer Service?

Alan Jackson (The Jackson Group, The MESH) and Ed Gagnon (Customer Service Solutions) discuss the need for customer service in today's business world and the three groups most impacted...

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Leadership GPS 2: The Abnormal Side of Leadership

Alan and Tony welcome you back to the second episode of "Leadership GPS"! This month, the Jackson boys talk about how, despite the fact that anyone can do...

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Chick Chat 1: August 2011

Mary-Margaret welcomes Jennifer, Marie and Cathy to the microphones for this, the first episode of Chick Chat. Listen in as they discuss the hot topics of entertainment and the...

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Footcandle Films 3: The Tree of Life

Love it or hate it, "The Tree of Life" is a film worth talking about. And the Footcandle guys do just that for a good portion of this...

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Stepping Up Service 1: Getting Started!

Alan Jackson (The Jackson Group, The MESH) and Ed Gagnon (Customer Service Solutions) sit down to record the first episode of their new series, "Stepping Up Service". This...

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I’m With the Band: Burning Bright

Chad interviews the Statesville, North Carolina based rock band Burning Bright.  The band talks about their musical influences, aspirations, writing style, and answer some of Chad's more off-the-wall questions.  The...

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Footcandle Films 2: Everything Must Go

The Footcandlers discuss the latest Will Farrell film "Everything Must Go", which puts Mr. Farrell in a not-so-funny spot. The latest film news — the blockbuster, mainstream, franchise,...

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Leadership GPS 1: Getting Started

Alan and Tony Jackson start the show off, on its first episode, with a little personal background, thoughts on how leadership has evolved over the years, and their hopes...

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I’m With the Band: Run With Fear

Chad interviews the Hickory, North Carolina based rock band RunWithFear. The band discusses how they came together, some of the challenges of landing gigs, stage accidents, and their...

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Footcandle Films 1: Win Win

The guys discuss the 2011 film "Win Win" starring Paul Giamatti and Amy Ryan, talk about some recent film news of interest (Wes Anderson, Dragon Tattoos and Obstructions), and...

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