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Mike is Speaking… About Education

Mike has a mantra. Don’t complain about something unless you’re willing to do something to change it. So many people complain about education, but what ideas do they have about how to realistically improve it? Mike sits down with a teen panel to throw education on the dissection table and cut it open. What will they find? Will they come up with any great improvement ideas? You’ll have to listen in to find out.
Running Time: 51min

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The Parent Trip: Bullies and Bees

What causes sibling rivalry? Is it good clean fun or something to worry about? What about bullying? Is it the “social media craze” or has nothing changed since the beginning of time? Man, there is so much going on in this episode. Carol Anne and Mary-Margaret welcome Jackie and Mike as we talk about siblings, bullies, the causes, effects, and how to curb these behaviors. But – its not all business, we talk about Jackie’s style, Mikes look-alike, MM’s Halloween dilemma, and Carol Annes love of “whacking bees”. You just have to listen… ‘cause parenting sure is one crazy trip!

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Bleeding Blue: April 2012: Awards and Lefties

You may think there’s not much going on in the UNC world – but Bleeding Blue has some stuff still to discuss.  B-ball season has wrapped, so that means end-of-year awards.  Find out who got the accolades – and who got snubbed.  Do you agree with the selections?  There’s also some positive news coming up…

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O-N-E Shot: April 24th, 2012

The Observer News Enterprise news summary for April 24th, 2012.
For more information or to read stories in full, please visit www.observernewsonline.com.

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O-N-E Shot: April 20th, 2012

The Observer News Enterprise news summary for April 20th, 2012.
For more information or to read stories in full, please visit www.observernewsonline.com.

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Education Matters 9: Nontraditional & Unique Learning

In this episode of Education Matters your hosts Tracy Hall and Lamar Mitchell invite guests Trina Williams, Career and Technical Education Coordinator for Hickory Public Schools, and Geoff Crosson, The Discovery High School English Department Chair for Newton-Conover City Schools, to discuss the growing trend of the nontraditional high schools who create a unique learning environment to both cultivate and educate the youth of the Catawba Valley. These educational institutions include coursework from college classes, career & technical instruction and the capabilities to better develop a trade that will help students enter the workforce or continue with higher education. Join the talk on Education Matters as we discuss the benefits and impact on student success that these nontraditional high schools offer. Find out the future of these schools and more on this episode of Education Matters.
Running Time: 45

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O-N-E Shot: April 17th, 2012

The Observer News Enterprise news summary for April 17th, 2012.
For more information or to read stories in full, please visit www.observernewsonline.com.

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CAHPS Cast 8: When You Left the Hospital

With an enhanced focus on reducing re-admittance for patients after the leave the hospital, it’s important to pay attention to the elements of the CAHPS survey that deal with discharge instructions and information. Alan Jackson, with The Jackson Group, is joined by Janette Jones, Director of Patient Satisfaction Services, to discuss the importance of this section of the survey and strategies for helping hospitals improve their scores.
The Jackson Group (www.thejacksongroup.com) is a management consulting and satisfaction survey firm located in North Carolina, serving clients across the country with their employee and customer satisfaction survey needs. The Jackson Group is an approved CAHPS vendor, providing Hospital CAHPS, Home Health CAHPS and Clinician/Group CAHPS survey solutions.

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Quick Trip 4: Summertime

Summer is fast approaching and your hosts Mary-Margaret and Carol Anne are ahead of the game. We’ve got a few suggestions for keeping summer time as organized, relaxed and easy going as possible for you and your children. From sunscreen applications to setting a schedule and making sure chores don’t just disappear, tune in to this Quick Trip for your summer suggestion overview.
Running Time: 14 minutes

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Stepping Up Service: Handle Complaints Like Scoring in Golf

The Masters are happening at the time of this month’s recording… which got us thinking: how is handling customer complaints like scoring in golf? Ed Gagnon with Customer Service Solutions (www.cssamerica.com) and Alan Jackson with The Jackson Group (www.thejacksongroup.com) tackle this question and help you see how the two are related. Handling customer complaints takes planning, collaboration, and forethought… much like playing a good round of golf. Ed shares his top suggestions for handling customer complaints, and along the way teaches Alan a few things about what many consider to be one of the toughest game you can play… all in this month’s episode of “Stepping Up Service”.

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