Stepping Up Service

Stepping Up Service: The Four Keys to Customer Retention and Growth

For most of this podcast series, Alan and Ed have been talking about improving overall customer service at your company or organization. But how can a customer service strategy actually lead to improving customer retention, and – even better – customer growth? Ed educates Alan about the four keys to customer retention and growth, and…

Read More

Stepping Up Service: The Politics of Customer Service

With the election in full swing, the latest “Stepping Up Service” podcast focuses on “The Politics of Customer Service.”

Read More

Stepping Up Service: Olympic Customer Service Stories

With the London Summer Olympics taking place, Alan decides to provide Ed with some of the breaking news headlines from the Olympics to see if he can relate each item to a customer service lesson.  Can Ed connect the recent badminton team controversy with how to provide excellence service to our customers?  Join Alan Jackson…

Read More