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Stepping Up Service: Creating Emotional Engagement with Employees

Alan Jackson (The Jackson Group, www.thejacksongroup.com) and Ed Gagnon (Customer Service Solutions, www.cssamerica.com) discuss how employee engagement requires an emotional connection between the organization and its employees…and how emotional engagement with employees is so important providing better customer service to your clients. Ed explains the importance of the emotional engagement with employees and several steps…

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Entrepreneur Exchange: Legal Issues For Your Start-up

The Entrepreneur Exchange looks at the legal aspects of forming a new business with Michael Boyer of Carolina Craft Legal to make sense of business structures and other legal questions that start-ups need to think about.

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Leading Collaborative Transition Teams: Embracing Diversity & Managing Conflict

In this podcast, Joy and Jane discuss two issues that most teams will face at some point: embracing diversity and managing conflict. Most team members understand the diversity enhances teamwork by bringing people with different backgrounds, values, ideas, and goals to the table. But how do we acknowledge everyone’s perspectives? And what happens when team…

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Storytime Station: Slowpoke Cowpoke

In this episode of Storytime Station we feature “Slowpoke Cowpoke” by Gary Applegary. Our reader for this episode is Kim Holden who works with the Catawba County Partnership for Children. For more information visit www.catawbakids.com

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Footcandle Films: Hail AnomaLobster!

If the Coen Brothers release a film you can guarantee Alan & Chris are going to discuss it.

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Entrepreneur Exchange: Valuing a Business

This month’s Entrepreneur Exchange as hosts Jeff Neuville and Gary Muller are joined by Sara Cartee with County South Business Brokers to talk about the in’s and out’s of valuing a business and closing a transaction.

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