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Stepping Up Service Episodes
« Stepping Up Service 3: Customer Service in Professional Sports | Main | Stepping Up Service 1: Getting Started! »
Monday
Sep052011

Stepping Up Service 2: Who Needs Customer Service?

DateMonday, September 5, 2011 at 9:52AM

Alan Jackson (The Jackson Group, The MESH) and Ed Gagnon (Customer Service Solutions) discuss the need for customer service in today's business world and the three groups most impacted by good customer service and why.  Alan and Ed also share their "Customer Service Example of the Month", with Ed providing a "good" example and Alan bringing up the "bad" one that turns into more of a rant.

DOWNLOAD the MP3 of Stepping Up Service #2

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