For healthcare organizations, the CAHPS (Consumer Assessment of Healthcare Provider Satisfaction) survey process has become an important tool to gauge patient experiences. It has also become a tool for consumers to use to compare organizations when making healthcare decisions. This program discusses the different aspects of the CAHPS survey process, updates and changes, and how organizations are using it to improve their service.
Alan Jackson joined The Jackson Group, Inc in 1994 and has served as President and CEO since 1998. Alan earned a BA degree from the University of North Carolina at Chapel Hill with multiple emphases in Business Administration and Motion picture Production. Under Alan, The Jackson Group, Inc. has now expanded and developed product and service lines and has become widely known as an innovative and responsive company in both healthcare and non-healthcare fields. Mr. Jackson oversees all operations of The Jackson Group, Inc. and continues to serve as Executive Producer of Jackson Group Interactive.