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Latest Posts

Storytime Station: The Butterfly Lizard

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In this month's edition of "Storytime Station", Western North Carolina author Kenneth Elliott, Ph. D., reads his own book "The Butterfly Lizard". While searching for new playmates, the Butterfly Lizard realizes for the first time that he is different from others. His journey becomes a quest for understanding of himself and the differences of the playmates he finds. In the end, he realizes that our differences are what give each of us our uniqueness and makes the world a fun and amazing place. Kenneth M. Elliott has a Ph.D. in Organization and Management, and is currently the Executive Officer of Technology Services at Catawba Valley Community College. The artwork and illustrations in the book, and in this video podcast were created by Ben Precup. Read More »

I’m With the Band: Carpal Tullar

I’m With the Band: Carpal Tullar

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Chris Tullar - who performs with a band under the name Carpal Tullar - joins show host Chad Austin in this month's episode to talk about his music, recording style, and influences, as well as play a couple of tunes in the studio. Chris has not only produced several albums of his own original music, composed music for a Beatles-influenced stage performance, had a musical produced about his original songs, but also performs some of the original theme music featured on other MESH shows. Take a listen to the talented Chris Tullar in this month's "I'm With the Band". Read More »

Stepping Up Service 3: Customer Service in Professional Sports

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This month's episode of "Stepping Up Service" discusses the importance of customer service in - of all places - the world of professional sports. Ed Gagnon (Customer Service Solutions) talks with Alan Jackson (The Jackson Group) about how organizations like the NFL, NBA, and other pro sports leagues have their own special challenges when it comes to customer service and how we can all gain valuable lessons from their experiences. And, as always, Ed and Alan share some recent customer services experiences of their own. Read More »

CAHPS Cast #2: CAHPS Do’s and Don’ts

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In this month's episode, Alan Jackson and Janette Jones of The Jackson Group discuss some of the "Do's and Don'ts" when conducting CAHPS surveys in your healthcare organization. These are things you need to keep in mind when administering the surveys, as well as things you should avoid to stay compliant in the process. Also, Janette starts a monthly series of discussing one of the CAHPS survey domains; this month's topic is "Nurse Communications" and ways to help improve those scores. Read More »