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Chick Chat 4: November 2011

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We went out on a ledge this month and invited some guests who claim they aren't very girly. Did they even know who the Kardashians are? So, how'd it go? Tune in now for the discussion from the "other side". Also, some holiday tips to keep you happy and healthy during what can be a stressful time of year! This episode of "Chick Chat" is sponsored by Catawba Valley Medical Center. Visit the Health First Center at Valley Hills Mall for a variety of classes, programs and resources for the entire family's health needs. To learn more, visit them online at catawbavalleymedical.org. We would like to thank CVMC for their support of The MESH! Read More »

People You Should Know: Rev. Reggie Longcrier (Part 1)

People You Should Know: Rev. Reggie Longcrier (Part 1)

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It's time to spend some time getting to know the Rev. Reggie Longcrier, author of "From Disgrace to Dignity" and one of the founders of Exodus Homes (www.exodushomes.org). Reggie spent much of his life in the prison system due to crime and drugs, and now he has the keys to some of those same facilities as a prison chaplain. Going from a life of crime to a life of helping others, his is truly a story of someone going from disgrace to dignity. Listen to the first part of his interview with Hal Row and get to know Rev. Reggie Longcrier and his inspiring story. Rev's book discusses his life in great detail, from his "lowest lows" to the role he currently plays in life, and is a great inspiration for all ages. For information on how to order Rev's book, "From Disgrace to Dignity", please visit www.fromdisgracetodignity.com. You can also visit the Exodus Homes web site at www.exodushomes.org to purchase a copy of the book online. Running time: 65 minutes Read More »

The Parent Trip 2: Healthy and Happy Eating

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The holiday season is here! So that means... lots of yummy food! But how do we keep our kids from only visiting the dessert table? Does it really work to sneak their veggies in other dishes? The Parent Trip welcomes Michelle Rimer, Director of The Solmaz Institute, on this journey to learning some tips for keeping your family happy and healthy on holidays... and every day! Running time: 64 minutes For more information on The Solmaz Institute at Lenoir-Rhyne University, visit their web site at http://solmaz.lr.edu/. Read More »

CAHPS Cast 3: Communication with Doctors

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How patients perceive the communications they receive from their doctors while in a hospital is a critical piece of the Hospital-CAHPS patient experience survey. Alan and Janette from The Jackson Group (www.thejacksongroup.com) discuss this dimension of the CAHPS survey, highlight some of the research on patient/doctor dialogue, and then share some suggestions and ideas for helping an organization improve their scores. Running time: 33 minutes The Jackson Group is a management consulting and survey services firm located in North Carolina. The Jackson Group is an approved vendor for both the Hospital CAHPS and the Home Health CAHPS process, and has been helping organizations with patient satisfaction surveys for over 25 years. Learn more about The Jackson Group at www.thejacksongroup.com. Read More »

Education Matters 5: Math, Science, and Robots!

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Creative, abstract, innovation... Math? Joining Lamar and Tracy this month on Education Matters with guests Dr. Jeffrey Isenhour Principal of Jacobs Fork Middle School and Crystal Glenn, Executive Director of CVCC Workforce Development & Innovation Center. The group discusses the growing need for math, robotics, and science in the business world today. What are our schools doing to enforce that? What can get these kids excited about these fields? Education Matters - so tune in and educate yourself! Read More »

Stepping Up Service 4: Social Media Customer Service

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This month's episode discusses the importance of Social Media in the Customer Service experience. Show hosts Alan Jackson (The Jackson Group, www.thejacksongroup.com) and Ed Gagnon (Customer Service Solutions, www.cssamerica.com) explain why organizations are looking at using Social Media platforms such as Facebook and Twitter to enhance or supplement their existing customer service processes. Along the way, they also discuss some of the challenges and potential pitfalls to watch out for when going this route. Running time: 56 minutes The Jackson Group is a management consulting firm specializing in customer and employee satisfaction surveys as well as leadership development. Learn more about them at www.thejacksongroup.com. Customer Service Solutions is a consulting firm specializing in customer retention and growth strategies, training and research. Learn more about CSS at www.cssamerica.com. Read More »