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Latest Posts

Storytime Station: The Cat Who Acted Like a Dog

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This month's Storytime Station book is "The Cat Who Acted Like a Dog", read by Tracy Hall, Executive Director of Education Matters in Catawba Valley. The author of this month's book is Laura Mims. Laura has a master’s degree in education and taught elementary school before leaving the profession to raise her family. The original story of The Cat Who Acted Like a Dog began as an assignment for one of her children’s literature classes while studying at UNC-Greensboro. She currently lives in Greensboro, NC with her husband and three children and works as a content writer for an online marketing company. Illustrations for this book are by Dan Robinette, a graphic designer in High Point, NC. Read More »

Stepping Up Service 2: Who Needs Customer Service?

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Alan Jackson (The Jackson Group, The MESH) and Ed Gagnon (Customer Service Solutions) discuss the need for customer service in today's business world and the three groups most impacted by good customer service and why. Alan and Ed also share their "Customer Service Example of the Month", with Ed providing a "good" example and Alan bringing up the "bad" one that turns into more of a rant. Read More »

CAHPS Cast #1: CAHPS Primer

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To start off this new show on The MESH, co-hosts Alan Jackson and Janette Jones with The Jackson Group explain what the CAHPS process is and how healthcare organizations are responding to this national patient experience survey. This episode serves as a good "primer" on the CAHPS process, discussing the history, basics of, and general reactions to the CMS regulated survey. Read More »

Leadership GPS 2: The Abnormal Side of Leadership

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Alan and Tony welcome you back to the second episode of "Leadership GPS"! This month, the Jackson boys talk about how, despite the fact that anyone can do leader-like things, to become a good leader some people have to learn and do things that are very unnatural for them. Case in point: public speaking, presentations, and being the public face for an organization. Alan and Tony discuss the challenges a natural introvert can face when acting as a leader and provide examples of well-known leaders that have risen to the challenge (as well as some that are still struggling). Read More »