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Stepping Up Service 4: Social Media Customer Service

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This month's episode discusses the importance of Social Media in the Customer Service experience. Show hosts Alan Jackson (The Jackson Group, www.thejacksongroup.com) and Ed Gagnon (Customer Service Solutions, www.cssamerica.com) explain why organizations are looking at using Social Media platforms such as Facebook and Twitter to enhance or supplement their existing customer service processes. Along the way, they also discuss some of the challenges and potential pitfalls to watch out for when going this route. Running time: 56 minutes The Jackson Group is a management consulting firm specializing in customer and employee satisfaction surveys as well as leadership development. Learn more about them at www.thejacksongroup.com. Customer Service Solutions is a consulting firm specializing in customer retention and growth strategies, training and research. Learn more about CSS at www.cssamerica.com. Read More »

New Stuff: October 28, 2011

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It's the all-Apple edition of "New Stuff", where this month's panel talks about the new iPhone 4S, the new iCloud strategy, and the life and death of Apple founder Steve Jobs. The panel also speculates whether residing so close to the North Carolina Apple Data Center gives them any special "insight" into Mac rumors. Show host Lee Yount (www.catawbacounty.gov) brings together a group of fellow "MESH-Heads" for this month's episode, including MESH founders Mary-Margaret Baker and Alan Jackson (both from Jackson Group Interactive, www.jginteractive.com) and "Free Range Chicken Thinking" experts Houston Harris and Ryan Carroll (with Pixelspace, www.pixelspace.com). Read More »

People You Should Know: Christy Creson

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In this episode, Hal talks with Christy Creson... an "up and comer" you definitely need to know! Boutique owner, coach, mentor, and Mom! This girl is busy! Besides listening to this episode, you can learn more about her by visiting her store, Thad and Louise Boutique (www.thadandlouise.com). You can also find her as the Cheerleading and Dance Team coach for Lenoir-Rhyne University. Tune in now for the latest episode of "People You Should Know"! Read More »

Chick Chat 3: October 2011

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It's a different type of episode this time on Chick Chat. Did the girls really get sentimental in the studio? Oh, but have no fear, they still cover juicy hot topics and fads. What is it about the UPS man? Did you get the hottest invite on the web? And, who is your favorite Kardashian? Boys, you might want to listen too... The girls share what we really want! This episode of "Chick Chat" is sponsored by Catawba Valley Medical Center. Visit the Health First Center at Valley Hills Mall for a variety of classes, programs and resources for the entire family's health needs. To learn more, visit them online at catawbavalleymedical.org. We would like to thank CVMC for their support of The MESH! Read More »

Bleeding Blue 5: October 24, 2011

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The boys are back with the latest updates on the Heels. Disappointment in the season thus far... sure, but these guys know how to look to the future. Do the Heels need a new coach? What is in store for the BCS? Tune in and hear what these fans who bleed Carolina blue have to say about it. Read More »

The Parent Trip 1: Bon Voyage Parents

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In this, the newest show on The MESH, Carol Anne and Mary-Margaret admit they need help! Raising kids is tough and they've just started. So, The Parent Trip hopes to search for the answers and guidance on raising todays kids. We used to play outside until the street lights came on and our parents knew we'd be home by then. Would you allow that now? What about teaching your kid how to properly use technology? Healthy eating, self confidence, and much more are discussed in this first episode. Read More »